FREE TRACKED US SHIPPING ON ORDERS OVER $40

ATEU

How Can We Help?

 

Helping You Quickly Is Our Priority

The fastest way to find the answers to any questions, issues or concerns you may have is by browsing the tabs listed on this page.

SHIPPING, ORDER TRACKING, TRACKING ISSUES

ORDER ISSUES

PROMOTIONS, PAYMENTS, BILLING

PACKAGING, WHOLESALE UNSUBSCRIBE, CONTACT US

Can I Amend Or Cancel An Order?
Incorrect Item In Order
My Order Has Not Shipped
Item Missing From An Order
Faulty Items
Order Damaged In Transit
Returns & Refunds
Item Missing From An Order

If there is an item missing from your order, we do apologize, and would like to make that right by sending the missing item out to you if it is still in stock. We will prioritize your dispatch and follow standard shipping times. If your item is not in stock we will be in contact and offer you an alternative item within that price range or, a store credit or refund.

TELL US MORE ABOUT YOUR MISSING ITEM

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Customer Support Hours – Monday to Friday 10am to 3pm

Our little team observes the following holidays and no orders or support correspondence will be processed on those days, they do not count as business days:

New Year’s Day; Valentine’s Day; Groundhog Day (February 2nd); 8th April; Good Friday; Easter Monday; 2nd May; Memorial Day; 8th & 14th June; 4th July; Labour Day; Thanksgiving; Black Friday; Christmas Eve; Christmas Day; December 26th; New Year’s Eve.