FREE TRACKED US SHIPPING ON ORDERS OVER $40

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Helping You Quickly Is Our Priority

The fastest way to find the answers to any questions, issues or concerns you may have is by browsing the tabs listed on this page.

Pre-order Information

We do not currently have any pre-order products in store. As soon as we do the pre-order dispatch dates will show below:

[We currently do not have any pre-order products in store]

*Pre-orders are billed immediately at point of sale. No further action is required.*

When you place a pre-order you will be given a dispatch time frame and payment will be taken.

If you also purchased items that were not pre-order items, they may be shipped in advance of your pre-order items.

Just before your pre-order ships we will notify you of your tracking number and provide a link which will allow you to track your parcel’s progress in transit. Please note, we have access to the same tracking information as you.

Orders are dispatched on a first come, first served basis and we are not able to expedite pre-orders or tell you on which day of the dispatch week your item will ship.

Please note that once your order has been dispatched to your carrier, on occasion there may be circumstances beyond our control and also UPS and USPS’s control such as the weather, industrial action or other factors which may mean your order will be delayed in transit. If we are aware of any issues ahead of time we’ll be in contact via email and we’ll also list any delivery issues, and timescales for delivery, here on the website. We thank you for your patience.

Packages going to certain destinations for example, Alaska, Hawaii, and offshore destinations may receive slower service.

*Pre-orders are billed immediately at point of sale. No further action is required.*

HOW WE CAN HELP YOU TODAY?

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Customer Support Hours – Monday to Friday 10am to 3pm

Our little team observes the following holidays and no orders or support correspondence will be processed on those days, they do not count as business days:

New Year’s Day; Valentine’s Day; Groundhog Day (February 2nd); 8th April; Good Friday; Easter Monday; 2nd May; Memorial Day; 8th & 14th June; 4th July; Labour Day; Thanksgiving; Black Friday; Christmas Eve; Christmas Day; December 26th; New Year’s Eve.