Why Is My Order Being Held In Customs?
We take care to make certain we have completed the relevant documentation for each parcel we send.
Parcels can be held in customs for physical inspection of paperwork and /or contents. On many occasions you are not required to take action.
We have no control over customs regulations set out by the nation’s Border Agency or any fees, duties or taxes they may decide to charge you.
You are responsible for all customs charges, please refer to your Border Agency’s customs regulations for further details. We are unable to contact customs on your behalf.
Once your parcel is out of Customs it will proceed as normal.