As a small business, we know how exciting it is to receive a package, so we work hard to get your items to you quickly!

Here’s what you can expect:

FAST FULFILLMENT ⚡ 📦 ✨

We aim to process and dispatch all orders within 3 working days. Often, we get them out even faster! Our team is busy packing and shipping orders Monday to Friday, from 9 a.m. to 2:30 p.m. and dispatches them from 3 p.m. to 7 p.m.

SHIPPING & TRACKING ✈️ 📦 📍

All packages are sent via USPS or UPS. Once your order is packed and ready to go, you'll receive an email update. If your shipping is trackable, this email will also include your tracking number and a link to follow its journey.

CHECKING YOUR ORDER 📱 🔎 🛍️

You can also track your order’s status anytime. Simply log into your account and click on 'My orders.’

PRE-ORDERS 📅 💌 ⏰

Pre-orders will be shipped at a later date.

A QUICK NOTE 💕📝✨

Our digital products are available worldwide! The information above applies to our physical products only.

As a small business, we work hard to balance economic shipping options that are both competitive and sustainable.

We ship all orders within the Continental US over $45 with free tracked shipping! 🎉📬✨

For all other orders, we offer two shipping options for you to choose from at checkout:

📍 Tracked Shipping: You will be able to choose from a variety of tracked services at checkout.

❓ Untracked Shipping: This is a low-cost option exclusively for small sticker and bookmark orders.

Important Transit Times:

• Tracked Services (UPS & USPS Ground): Typically take 2-5 business days* within the Continental US.
• Untracked Services (USPS First-Class Mail): Estimated delivery is 1-7 business days* within the Continental US.

A Quick Note on Untracked Orders 🕊️📦🌫️:
If you choose our economic, untracked shipping option for a sticker and bookmark order, please be aware that we are unable to replace or refund orders that are lost in transit. For this reason, we recommend choosing tracked shipping whenever possible.

*Things to Keep in Mind :
We do our best to get your order to you on time, but sometimes there are circumstances beyond our and the carrier's control, such as severe weather, natural disasters or other unexpected delays. If we are aware of any issues, we will post an update here and/or contact you via email.

Please note: Packages heading to destinations like Alaska, Hawaii, and other offshore locations may take a little longer to arrive 🐌💌

We don’t currently have any pre-order products available. When we do, all the details will be listed right here!

• Payment & Timing: Pre-orders are billed immediately at the time of purchase to secure your item.
• Split Shipments: If your order includes both a pre-order and an in-stock item, your in-stock items will likely ship first.
• Tracking: You will receive a tracking number and a link via email just before your pre-order ships. Please note that we have access to the same tracking information as you.
• Dispatch Order: Orders are dispatched on a first-come, first-served basis. We are unable to provide an exact shipping day within the given dispatch window.

As always, please be aware that shipping carriers may experience delays due to factors beyond our control, like weather or industrial action. If we become aware of any major issues, we will update this page and contact you directly.

If you chose tracked shipping, you'll receive a tracking number and a link via email as soon as your order has been dispatched. This will give you the most up-to-date information about your package's expected arrival.

• We're in this together: Please know that we have access to the exact same tracking information as you.
• Carrier Delays: On occasion, unexpected circumstances like weather, industrial action, or other factors can cause a delay. If we are aware of any major issues, we will post an update here and contact you via email. We appreciate your patience and understanding!
• Need help with your tracking number? If you're experiencing an issue with your tracking number, please check out our section below on Tracking Number Issues.

Having trouble with your tracking number? Don't worry, here are a few suggestions that often help:

1. Give it a moment. It can sometimes take up to 24 hours for your tracking information to come online with the carrier.
2. Check your numbers. Make sure you're using the correct tracking number from your dispatch email, not your order number. They are different!
3. Use the right link. The carrier link in your dispatch email will take you directly to the correct tracking portal, either UPS or USPS.

When to Contact Us

If the steps above don't solve the issue, here's when you should get in touch:

• Address Information Required: If your tracking status shows that "address information is required," please contact us immediately. This may be due to a damaged shipping label, and we may need to confirm the details with the carrier.
• No Updates After 48 Hours: If your tracking number hasn't come online after 48 hours (Monday through Friday) from dispatch, please let us know. We'll do our best to confirm the status with the carrier for you.

→ Tap Here: Let's Get Your Tracking Sorted!

If your order is being held in customs, we understand that this can be a bit confusing. Here is what you need to know:

• It's often routine. Parcels are sometimes held for a routine inspection of their contents or paperwork. This is a standard part of the international shipping process and often requires no action from you.
• We've done our part. We take great care to ensure all the relevant documentation is completed for every parcel we send.
• Customs is out of our hands. We have no control over the regulations set by a nation's Border Agency or any fees, duties, or taxes they may decide to charge.
• You are responsible for any customs charges. Please be aware that all customs fees, duties, or taxes are your responsibility. We are unable to contact customs on your behalf or pay any associated charges.

Once your parcel is released from Customs, it will continue its journey to you as normal.

It's frustrating when your tracking says your package has arrived, but you can't find it. We're so sorry to hear this has happened! Here are a few suggestions that often help locate your order.

Quick Checks to Make

1. Check the tracking one more time. Sometimes, the carrier marks a package as "delivered" a few minutes before it actually arrives.
2. Verify your address. Please check your order confirmation email to make sure we have the correct delivery address for you.
3. Look for a missed delivery note. The carrier may have left a note with instructions (tucked into your door or fallen off), a photo of where they left the package, or a card with information about where it's being held.
4. Ask your neighbors. It's always a good idea to check if a neighbor accidentally received your package for safekeeping.
5. Check your property. Take a quick look in any common "safe places" a carrier might have left it, such as behind a side gate, behind recycling bins, or in a mail locker.

Still Can't Find It?

If you've gone through the steps above and your package is still missing, the carrier will be the best resource to help you with additional information.

Please contact the carrier directly (UPS or USPS) to open a case or get more details from a local perspective. The carrier is best equipped to investigate and advise you on the next steps, including what to do if your package is considered stolen after delivery.

→ Let's Get Your Missing Item Sent out!